Q & A
Q & A
When should reserve my tea ware with Sweet Tea Party Rentals?
As soon as possible! Once you set a date and venue give us a call. Your date and event location will be a huge factor in determining what vintage rentals will be available for you. We are often booked solid many months in advance during peak holiday and wedding season, so it is never too early to contact us! For larger orders, reservations should be made four to six months prior to your event to ensure we have availability.
Our rental demands are increased on weekends and during the popular spring and summer and holiday months. In order to secure our rental pieces and delivery services, we require a signed Rental Reservation Agreement and a non-refundable retainer payment of 50% of your grand total. The remaining balance is due two weeks prior to your event date(s). All of our rental quotes are personally custom created for you based on each specific rental piece, the number of pieces, and location of your event. We will put on our website a special payment links for your event.
*Please note: a quote or proposal is not guaranteed until payment is received.
How do I place an order?
You can place an order by email: [email protected], or by calling us at 714-745-9397.
Is a deposit required?
Yes, we require a non-refundable 50% deposit along with a signed Rental Reservation Agreement, which includes putting a major credit card on file in order to reserve the rental items for your event date. Your deposit secures your specific event date.
The Rental Reservation Agreement requires credit card information be provided. This credit card is kept on file ONLY, it is not charged for your rental deposit or balance, and is stored in assurance of damages.
Is the breakage/loss deposit refundable?
Sweet Tea Party Rentals retains a damage deposit in the amount of 30-40% of your subtotal. Due to the nature of our inventory, items are often fragile. There is always the risk of loss or damage. If the order is returned in the condition it was sent out, the damage deposit will be refunded in full. If items are damaged or missing, the replacement cost will be withheld from that deposit, and the remainder of the deposit will be refunded. If the damage or loss exceeds the deposit amount, the customer is responsible for the balance.
Do you offer discounts?
Yes, we do! Especially for vendors, non-profits let us know when you are seeking a quote. Sweet Tea Party Rentals supply photographers, stylists, event planners and designers with a resource for vintage props and decor.
Can I visit the showroom to look at your inventory?
No, we operate out of a residence as an alternative, we offer pictures of your package to discuss.
Can I pick it up my rentals?
Yes and No. At this time we are only providing our services through our own delivery / pick up. We do make industry exceptions on a case by case basis for event planners, photographers and the like. Please get in touch if you have a specific request.
How long it the rental time?
The rental period is up to three days (72 hours). Longer term contracts and rates are available.
Customers are responsible for the replacement/repair costs of items damaged or lost during the rental period. Rental fees for items include a cleaning fee prior to delivery and upon the order’s return. If excessive labor is involved in cleaning items once they are returned (due to stains, rust, wax, etc.), an additional charge will apply. All china rentals include the cleaning fee. We prefer to clean these items due to a risk of damage.
What is the condition of the rentals?
All of our vintage china rentals are inspected before and at the end of each event. Our vintage china and serving pieces do not have stains, nicks, chips or cracks. Our silver flatware is freshly polished. More than 95% of our china plates have gold, silver or platinum trim and are in wonderful condition. We intentionally rotate our china and take the utmost care in storage to keep each piece looking it's best. Silver Serving, Tea/Coffee Sets and other silver rentals are always polished unless you specifically request the vintage tarnished look for decor purposes only.
Are your items food + beverage ready?
Yes—Absolutely! Our vintage china, glassware flatware, select serving items are food and beverage ready. All food and beverage items are sanitized and cleaned in our commercial dishwasher/location.
What forms of payment do you except?
We except cash, checks, Paypal & Credit Cards via PayPal.
How do I care for the china or return?
Our china is fragile and should not be placed in the dishwasher, microwave or heated ever.
I don't want to SET UP OR CLEANUP up at my event, do you provide that service?
Yes, we have a set price for a group of up to 30 of $250 plus 20% gratuity. We would be happy to discuss this service if your event is larger or smaller, so that you can sit back and enjoy your day!
EMAIL OR CALL us for more information!
You’ve fallen in love with lots of vintage items, but now what? Sometimes you need just a little help pulling your vision together. We love brainstorming unique ways to incorporate vintage elements into any event. As a part of our prop styling service, Sweet Tea Party Rentals can help you with establishing theme, selecting colors, pairing vintage items, finding just the right accessories.
Delivery & Set-Up:
Sweet Tea Party Rentals offers delivery and set-up services for weddings and special events. We deliver to the Orange County- Los Angeles and the surrounding areas. We do have an event minimum of $100 to deliver plus delivery charges. If you do not meet this minimum we will make arrangements with you to pick up your vintage rental from our location. We also deliver to for photo shoots so email us at [email protected] to get specific information for your styled shoot.